Privacy Policy

Last Updated: July 2025

Thank you for visiting the Privacy Policy of Edgohk.com. This Privacy Policy explains how Edgo Hong Kong Limited (collectively, “Edgohk”, “we”, “us”, or “our”) collects, uses, and shares information about you (“you”, “yours” or “user”) when you access or use our websites (“Services”).

Users are responsible for any third-party data they provide or share through the Services.

The Edgohk is committed to protecting the privacy, confidentiality and security of the personal information we hold by complying with the requirements of Personal Data (Privacy) Ordinance of Hong Kong SAR.

1. Information We Collect

We may collect and combine information about you when you access or use the services, including:

(a) Contact Information: such as: phone number and address.

(b) Account Information: if you create an account on the Services, we collect the information you provide to us related to the account, such as first and last name, username, password, and email address.

(c) Transactional Information: such as items placed in your cart, products purchased, product details, shipping information, purchase price, purchased date and payment information.

(d) Sources of information and Tracking Technologies: We collect information that you directly provide to us, such as when you submit a form or send us a message with your information. We may also receive information about you from our partners, including but not limited to logistic partners and data services. We may combine this information with other information we collect from or about you. In these cases, our Privacy Policy governs the handling of the combined information.

We may collect the information noted in this privacy policy using cookies, web beacons, pixels and other similar technologies. Cookies are small text files stored on the User’s computer. Users can set their browser to reject cookies altogether, to reject our cookies in particular, or to delete cookies. However, this may cause some or all of our Services not to function on such user’s computer or device.

2. How We Use Your Information

We use information we collect about you to provide, maintain, and improve our Services and other interactions we have with you. For example, we use the information collected to:

(a) Facilitate and improve your online experience;

(b) Provide and deliver products and services, perform authentication, process transactions and returns, and send you related information, including confirmations, receipts, invoices, customer experience surveys, and product or Services-related notices;

(c) Process and deliver promotions;

(d) Respond to your comments and questions and provide customer service;

(e) If you have indicated to us that you wish to receive notifications or promotional messages;

(f) Detect, investigate and prevent fraudulent transactions and other illegal activities and protect our rights and property;

(g) Comply with our legal and financial obligations;

3. How We May Share Information

We may share your Personal Information in the following situations:

(a) With Your Consent. We may share data with third parties when we have your consent.

(a) Third Party Services Providers. We may share data with service providers, logistic providers who complete transactions or perform services on our behalf, such as those that assist us with our business and internal operations like shipping and delivery, payment processing, fraud prevention, customer service, experiences and personalization

(c)To Comply with Law. We may share data to facilitate legal process from lawful requests by public authorities, including to meet  law enforcement demands as permitted by law.

4. Data Security and Retention

We implement commercially reasonable security measures designed to protect your information. Despite our best efforts, however, no security measures are completely impenetrable.

We store the information we collect about you for as long as necessary for the purpose(s) for which we collected it or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

5. EU Privacy Rights

Individuals located in certain countries, including the European Economic Area (EEA) and the United Kingdom, have certain statutory rights under the General Data Protection Regulation (GDPR) in relation to their personal data.

To the extent information we collect is associated with an identified or identifiable natural person and is protected as personal data under GDPR, it is referred to in this Privacy Policy as “Personal Data”.

6. Data Subject Access Requests

Subject to any exemptions provided by law, you may have the right to request:

(a) a copy of the Personal Data we hold about you;

(b) to correct the Personal Data, we hold about you;

(c) to delete your Account or Personal Data;

(d) to object to processing of your Personal Data for certain purposes;

To access your privacy rights, send us an email at services@edgohk.com We will generally process requests within one week.

7. Legal Bases for Processing Personal Data

We may process your Personal Data under applicable data protection law on the following legal grounds:

(a) Contractual Necessity: we may process your Personal Data to enter into or perform a contract with you.

(b) Consent: where you have provided consent to process your Personal Data. You may withdraw your consent at any time.

(c) Legitimate interest: we process your Personal Data to provide our Services to you such as to provide our online user experience, communicate with you, provide customer service and improve our business, and to protect our Services.

8. Changes to this Privacy Policy

Edgo Hong Kong Limited may change this Privacy Policy from time to time. We encourage you to visit this page to stay informed. If the changes are material, we may provide you additional notice to your email address or through our Services. Your continued use of the Services indicates your acceptance of the modified Privacy Policy.

9. Chinese Version 

In the event of any inconsistency between the Chinese and the English version, the English version shall prevail.

10.Newsletters and Contact Us

You can opt out of receiving our marketing emails and/or newsletters by contacting us as below. We may still send you transactional messages, which include Services-related communications and responses to your questions.

If you have questions, comments, or concerns about this Privacy Policy, you may contact us at: services@edgohk.com